|Product Name||Difficult Conversations: How To Discuss What Matters Most|
|Category||Book / Magazine / Publication|
|Amazon.com||Buy on Amazon ~ 0143118447|
|Price New||8.04 US Dollars (curriencies)|
|Price Used||3.56 US Dollars (curriencies)|
|Width||0.6 inches (convert)|
|Height||7.8 inches (convert)|
|Length||5.1 inches (convert)|
|Weight||8.48 ounces (convert)|
|Author||Douglas Stone, Bruce Patton, Sheila Heen|
|Long Description||The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving|
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