Image | |
EAN-13 | 9780385478243 |
Product Name | Difficult Conversations: How To Discuss What Matters Most |
Language | English |
Category | Book / Magazine / Publication |
Short Description | Paperback |
Amazon.com | Buy on Amazon ~ 0143118447 |
SKU | 9780143118442 |
Price New | 5.17 US Dollars (curriencies) |
Price Used | 3.49 US Dollars (curriencies) |
Width | 0.6 inches (convert) |
Height | 7.8 inches (convert) |
Length | 5.1 inches (convert) |
Weight | 8.48 ounces (convert) |
Author | Douglas Stone, Bruce Patton, Sheila Heen |
Page Count | 352 |
Binding | Paperback |
Published | 11/02/2010 |
Features | Penguin Books |
Long Description | The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving |
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Created | 05-12-2012 1:05:00am |
Modified | 04-30-2020 7:13:12pm |
MD5 | ecef3b98f2ebee46312510eefd78da40 |
SHA256 | 35438800a001cd3b61d57c99c3ba40c94c26b820c7b8884551c313fdec89be4c |
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