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EAN-139780385478243   EAN-13 barcode 9780385478243
Product NameDifficult Conversations: How To Discuss What Matters Most
LanguageEnglish
CategoryBook / Magazine / Publication
Short DescriptionPaperback
Amazon.comA Buy on Amazon ~ 0143118447
SKU9780143118442
Price New5.17 US Dollars    (curriencies)
Price Used3.49 US Dollars    (curriencies)
Width0.6 inches    (convert)
Height7.8 inches    (convert)
Length5.1 inches    (convert)
Weight8.48 ounces    (convert)
AuthorDouglas Stone, Bruce Patton, Sheila Heen
Page Count352
BindingPaperback
Published11/02/2010
FeaturesPenguin Books
Long DescriptionThe 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ·  Decipher the underlying structure of every difficult conversation  ·  Start a conversation without defensiveness  ·  Listen for the meaning of what is not said  ·  Stay balanced in the face of attacks and accusations ·  Move from emotion to productive problem solving
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SHA25635438800a001cd3b61d57c99c3ba40c94c26b820c7b8884551c313fdec89be4c
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