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EAN-139780143118442   EAN-13 barcode 9780143118442
Product NameDifficult Conversations: How To Discuss What Matters Most
LanguageEnglish
CategoryBook / Magazine / Publication
Short DescriptionPaperback
Amazon.comA Buy on Amazon ~ 0143118447
SKU9780143118442
Price New7.44 US Dollars    (curriencies)
Price Used2.17 US Dollars    (curriencies)
Width0.6 inches    (convert)
Height7.8 inches    (convert)
Length5.1 inches    (convert)
Weight8.48 ounces    (convert)
AuthorDouglas Stone, Bruce Patton, Sheila Heen
Page Count352
BindingPaperback
Published11/02/2010
FeaturesPenguin Books
Long DescriptionThe 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ·  Decipher the underlying structure of every difficult conversation  ·  Start a conversation without defensiveness  ·  Listen for the meaning of what is not said  ·  Stay balanced in the face of attacks and accusations ·  Move from emotion to productive problem solving
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Created02-26-2012 9:47:52pm
Modified04-30-2020 4:06:11pm
MD500faf03232874fdf996dfed163bed680
SHA25606903b7a7f92b8c783a72dd095a54a3f4d906982b517be4082d32b24a69d46b4
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