|Product Name||Great Customer Service On The Telephone (Worksmart Series)|
|Category||Book / Magazine / Publication|
|Short Description||Height:0 inches / Length:0 inches / Weight:0 pounds / Width:0 inches|
|Amazon.com||Buy on Amazon ~ 081447795X|
|Price New||4.67 US Dollars (curriencies)|
|Price Used||0.99 US Dollars (curriencies)|
|Width||0.26 inches (convert)|
|Height||10 inches (convert)|
|Length||7 inches (convert)|
|Weight||7.2 ounces (convert)|
|Long Description||First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.|
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