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EAN-139780113220533   EAN-13 barcode 9780113220533
Product NameGreat Customer Service On The Telephone (Worksmart Series)
LanguageEnglish
CategoryBook / Magazine / Publication
Short DescriptionHeight:0 inches / Length:0 inches / Weight:0 pounds / Width:0 inches
Amazon.comA Buy on Amazon ~ 081447795X
SKU19705082
Price New4.67 US Dollars    (curriencies)
Price Used0.99 US Dollars    (curriencies)
Width0.26 inches    (convert)
Height10 inches    (convert)
Length7 inches    (convert)
Weight7.2 ounces    (convert)
AuthorKristin Anderson
Page Count96
BindingPaperback
Published11/26/1992
Features
  • ISBN13: 9780814477953
  • Condition: New
  • Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!
Long DescriptionFirst impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
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Created06-16-2013 9:52:55am
Modified09-29-2017 5:42:42am
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SHA2565550a1f57dc6fcf66c4f12dd8035008034e1918fb0dce464f5fcdc9c311a1729
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