FAQ - Frequently Asked Questions

It normally takes 1-10 minutes to get your activation email. Some times it has taken an hour or more but that is unusual. Delivery times depend on many factors, most of which are out of our control. Be sure to check your SPAM folder which is some times called the BULK folder. You may need to put us on your acceptable sender list. If that is the case, all mail is sent from owner@eandata.com. You can have the activation email resent by clicking on the reminder link found on the login screen. If you still need help, feel free to contact us.
No, anyone can use the site without being forced to create a user account. But, lookups are slightly delayed for non-members to prevent data scraping. Lookups are faster if you create a user account.
No, the general public can use this site for free for casual product lookups at no charge. Every member of the site receives a number of free lookups each day at full speed. After those are used up, there is a small delay added to the lookup process. This is to prevent people from scraping data off the site. Casual users shouldn't have an issue with this delay.
There are several apps out there that make use of our data. We are working on an Android app of our own and should have it online soon. If you are an iPhone app developer and would like to help us out with the iPhone version of our app, please contact us so we can work out a deal. It would be great to have both major platforms covered with our own app. see our mobile apps page
Yes! There are many apps that make use of our data. Please check the data feed page for more information on how this works. You can test it out for FREE. You only need to pay for the feed if you need faster access than what you get for free. When you make use of our API, you can request data using the EAN, UPC or ISBN number. You can have the API send the data back as JSON, XML or CSV formats. The link to the barcode for the product is usually part of the returned data too. Be sure to read more about our barcode API on the data feed page. You may also want to visit our page titled Createing your own UPC / EAN application for an overview of the communication process.
Well over one million and growing all the time. For an up to date count, please check our statistics page which is updated nightly. You will also find out a lot of other interesting information about the site on that page.
YES! There are some basic rules about how you can use the data. In short, you can use it for your own application as long as you don't give the data away or sell it in large chunks. For full details on what you get, how much it costs and how you can (and cannot) use the data, please visit the data download page. Everything you need to know about getting your own copy of our database can be found on this page. So if you need to download upc data, this is the place you need to start. You will need to be logged in to access the full set of data on the data download page.
Guest users only get a basic over view of the data download information. Members can see the full data download page and have the option to purchase downloads or updates and other items. We need to do this because we must verify and record information during the purchase process. We also charge different rates for things if you have made previous purchases. If you are not logged in, we know nothing about you so we can't provide you with the proper information.
Yes we do! For a long time we didn't do this but enough people have asked for it we now sell subsets of our data. You can buy any category of data you like. Please see the statistics page for details. The pricing on each subset is different. You will need to contact us to get pricing once you have decided which subset you want to purchase. Before you contact us, be sure to visit the download page and get a copy of the sample data. We won't sell you anything until you have downloaded the sample file.
A good portion of our data comes directly from the owners of the UPC codes. Some of the data comes from members of the site entering the data. Some is scraped from other sources using advanced interfaces behind the scenes. And some comes from mobile apps that have been written using our data feed API. In short, our data is driven mostly by the public and comes from many sources.
Well, this is a tough one! In all cases, we do our best to make sure the data is at least reasonable. When data comes directly from the owner of the code or products, we tend to lock the data from further updates. This keeps the data in the format that the owner has specified. When the data comes from our automated processes or from the members of the site, it is usually reviewed to make sure it is at least somewhat reasonable. But without having the product in front of us, we can't really be sure of anything. We mainly make sure that strange links or scams aren't being put into the data. In a nut shell, the data is about as good as we can get it with the resources we have available to us. For more information on this subject, visit the Data Accuracy and Limits page.
What you really want to do is look up information that is represented by a barcode not the barcode graphic itself. This site cannot actually perform a barcode lookup (aka bar code lookup) based on the graphic image of lines. We have no tool to allow the web site itself to scan a barcode and lookup the results for you. We can take the code that the barcode represents and look that data up for you. Or if you have your own barcode scanner, you can use that to scan the barcode and we can lookup the resulting data. So we can help you search for product information, but we can't actually perform the scanning portion of the process. Just type the code in at the top of any screen and start your search. Or if you have a scanner attached to your computer, you can use it to scan the barcode which normally will act like a keyboard action and fill in the search form for you automatically. But all barcode lookups or searches start by filling in the search box in the upper portion of any page on this site.
Our site has a couple pages dedicated to creating barcodes. We offer several 1D barcodes and QR Code 2D barcodes. This service is totally free for you to use. All we ask is that you save a copy of any barcode images you create instead of trying to link to the images on our site. Make as many barcodes as you need. To get started, go to the main page or click on the barcode link at the top of any page. Just follow the on screen instructions and make your free barcodes.
Well, this change has been coming for a while. We have been tracking EAN codes for quite some time. UPC codes are just a subset of the EAN code system. Any UPC code can be converted to an EAN code by prefixing the 12 digit UPC code with a zero to make it a 13 digit EAN code. ISBN (publications) have also switched from their 10 digit code to the 13 digit EAN code system. So on February 25th 2012 we decided to switch the domain and site name to be more accurate. All of the same data and features are available. The only thing that changed was the domain and name. As a matter of fact, all of links to the old site will still work and automatically bring you to the correct page on the new domain. If you have bookmarks or links on your site, you should update them. But they will keep working as-is for a while.
Please take a few moments to look around the site. Many common questions are already covered and the answers are normally easy to locate. Some times we do miss things so if you still can't find what you are looking for, feel free to Contact Us and we will try to answer your question.
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